The Cheesecake Factory of Honolulu - Does it live up to its commitment?

Located on the Diamond Head side of the Royal Hawaiian Shopping Center, The Cheesecake Factory usually has tons of people waiting to get inside their restaurant. Our family has waited for over an hour to get seated. The promise of the restaurant is to bring the “best possible food and service” to its customers. According to the restaurant, they are “committed to quality, value and your complete satisfaction”. Unfortunately, our food wasn’t up to par when we ate there today.

It’s been a while since Ron & I went to the Cheesecake Factory and since it was a holiday, we thought we’d go for an early lunch and check out the renovated Royal Hawaiian Shopping Center.

The menu is pages long and it’s hard to decide what to eat. Usually, I eat the Cajun Jambalaya Pasta ($17.95) which is their most popular pasta dish or the Steak Diane ($20.95). Both have been good. Today, however, I didn’t feel like eating either and chose instead the Pasta Da Vinci ($12.95) which is sauteed chicken, mushrooms and onion in a Madeira wine sauce tossed with penne pasta. The lunch portion was substantial, delicious and the penne pasta cooked just right.

Hubby chose the beer battered cod and chips ($11.95). He was very disappointed. The fries were cold and the cod tasteless. He said the cod was blah and mentioned that without the tartar sauce, there would be no taste. His word to describe the food was mediocre. We should have spoken to our waitress but we didn’t. Our fault. How can a restaurant know what’s wrong unless the customer says so?

Ron originally wanted to get the Kobe burger but chose the fish and chips instead. Perhaps, it was just a bad choice. However, the promise of the restaurant is to bring the best possible food and service to its customers.

Usually, we order Linda’s fudge cake which is dense, moist and yummy ($6.95). Ron was so disappointed, we skipped dessert.

This was our fifth time to the local Cheesecake Factory. Our service was fine today.

The food was so so the last time we went to the Cheesecake Factory but we decided to give it another try. Two strikes out and I’m not sure if I want to give them another chance.  We live in tough economic times and if I’m paying for a meal, I expect my hot foods to be hot and the food to be tasty and cooked right. Do you think that is too much to ask?